Terms & Conditions
 
Please review the terms and conditions for purchases made from this website. Your placement of
an order with the online order form constitutes your agreement that these terms and conditions
apply to the order so make sure you understand them before you place your order.
 
Ordering
 
Orders are processed and shipped Monday through Friday only. Orders placed on Saturday and
Sunday are processed Monday morning.
 
International customers are responsible for all local import fees and duties associated with your
order. Check with local authorities concerning any applicable taxes, duties, and/or customs
delays before placing your order. We are not responsible for any of these fees or delays.
We will send you a confirmation of your order via email so please ensure you type in the correct
email address.
 
Import Restrictions
 
Some countries place restrictions on certain imports, and some of these imports are banned
altogether. Please check with your local authorities before placing an order. In some cases,
customs officials will confiscate the restricted items, in which can we cannot refund the
merchandise or the shipping and handling costs. Please take note of the import restrictions
Training DVDs/CDs in the following countries:
 
Iran, Iraq –Not allowed
   
Jordan –Approval must be obtained from Ministry of Information. Expect delay of 72 hours.
   
Kuwait –Approval required from Ministry of Information. Expect 48-72 hours delay.
   
Egypt –Subject to censorship. Delay of 3-5 days may occur.
   
Saudi Arabia –Approval required from Ministry of Information. Expect delay of 24 hours or more.
   
Syria –Subject to Ministry of Information approval. Expect delay of 4-5 days.
   
UAE – Maximum of 10 pieces can clear within 4 hours of arrival.
  If more than 10 pieces, shipment has to go to Ministry of Information for formal
   
Lebanon –Subject to screening by General Security. Expect delay of 24-48 hours.
   
Oman –Subject to censorship board. Expect delay of 24hrs, subject to quantity.
   
Qatar –Approval required from Ministry of Information. Expect delay of 48-72 hours.
   
Bahrain – Subject to censorship. A maximum of 2 pieces for personal use can be cleared
on the same day. Otherwise, it will be subject to 24-72 hours delay.
   
India –Subject to censorship board approval.
   
Indonesia –Maximum of 10 pieces only. Otherwise subject to censorship,
expect delay up to 2 days.
 
Payment
 
We do not begin payment processing until we receive all of the necessary information and full
payment.
 
Payment processing for orders placed on weekends or holidays begin on the next business day.
Business days are Monday through Friday, excluding holidays.
Once payment is confirmed, your order will be shipped. Shipping dates may change due to
changes in supply.
 
Currently, we only accept bank wire transfers as a valid form of payment. If you would like to use
a wire transfer to pay for your order, please instruct your bank to electronically transfer the total
dollar amount of your order to:
 
Name of Account : V Studios Sdn. Bhd.
Bank Name : CIMB Bank Berhad
Bank Account Number : 1248-0012-3150-51
Branch : Section 52, Petaling Jaya
Address : 27 Jalan 52/2, 46200 Petaling Jaya, Malaysia
SWIFT Code : CIBBMYKL
 
Delivery & Shipping

We can ship to virtually any address in the world. We recommend sending it to an address where
someone will be present to accept and sign for the package. Please note that there are
restrictions in some countries which we may be unaware of and customer will be informed via
email should there be a restriction placed on his/her order.
 
Please ensure to provide complete information for your preferred shipping address with a
number. We are not responsible for orders that are shipped to an incorrect or non-existent
address, and wherein the customer cannot be contacted for verification.
 
Shipping costs depend on the weight of the item/s, and where the order is to be sent. All prices
quoted are in US dollars ONLY. Any import duties, taxes and charges levied by the country of
delivery must be paid for by the customer.
 
Once your item has prepared for shipment and ships, you will receive a Shipment Notification
email with carrier and tracking information. At this stage, we are unable to change the shipping
address.
 
When ordering internationally, please be patient for the arrival of your order. There are many
delays that may occur that are beyond our control caused by such things as weather, language
barriers, duties, taxes, import restrictions, and customs services. Please be understanding of this
complex operation and allow a maximum of 30 business days for your shipment to arrive.
 
Cancellations
 
For order cancellations, we require notice BEFORE the order is shipped. Once your item has prepared for shipment, we are unable to cancel it anymore.
 
Returns
 
In the case of a defective product, please contact us at vstudios@the-v.net for information on
obtaining a replacement item. A defective or damaged title can only be replaced by the same
item. Another title cannot be substituted in place of a damaged or defective item.
Valid Reasons for Return of DVDs or Audio CDs:
 
1)  Product faulty – Please use this for all of the following reasons:
         • Disc will not load
         • Disc freezes and/or displays graphics glitches
         • Audio out of synch
         • No Sound
         • Disc marked or cracked upon opening
         • Other reasons ie. menu doesn’t work, wrong movie on disc, etc.
 
         Before contacting us with a disc fault, please try checking the disc in at least 1 other
         different model DVD player. Please specify how many players you have tested the disc
         in.
 
         Important Note: All our DVDs (unless stated otherwise) are PAL formatted (as opposed to
         NTSC). PAL DVDs will not work on NTSC televisions unless they can also display PAL.
         Most modern televisions support both PAL & NTSC, however it is the customer’s
         responsibility to check that their entertainment system supports playing PAL formatted
         DVDs. We reserve the right NOT to accept returns for DVDs purchased that are
         incompatible with customer’s entertainment system where the correct information is listed
         on our site.
 
         Also to aid in the speed of your return, please ensure you include the exact nature of the
         fault and where it occurs on the disc. Example: Disc freezes at 1 hour, 34 minutes and 20
         seconds into the movie.
        
2) Product not as advertised
         ie. If you receive a DVD that does not match the description listed on our site, please
         contact us with the differences. Differences include (but are not limited to);
         • Subtitles – eg. Website states English & Farsi but only has English
         • Synopsis – eg. Website synopsis does not match cover of the DVD (ie. different title)
 
3) Incorrect Product inside Package
          ie. If you receive an incorrect title or disc inside your DVD jacket, we will send out the
         correct title and ask that the incorrect product be returned.
 
         All returns must be approved by VStore before being sent back. Any returns that are
         received without approval may be sent back to the customer (if the return reason is
         unacceptable) or the corrective action may be delayed. All returns are solely up to the
         discretion of VStore.
 
Others:
               
 
         • We are not responsible for typographical errors and reserve the right to cancel any
         order placed if there was a typographical error on the website concerning the
         or availability of any item you ordered.
 

         • We reserve the right to change the terms and conditions of sale at the website at any

         time.
 
         • We may make changes to any products or services offered on the website, or to the
         applicable prices for any such products or services at any time, without notice. The
         information provided with respect to products and services may be out of date, and
         we make no commitment to update the information provided with respect to such
         products and services.
 
Contact Information
 
If you would like to contact us with regards to any of the above, please send an e-mail : vstudios@the-v.net